Please provide the Equipment ID number located on the foil sticker on the top of your device.
Should be 5 to 6 digits long (Example 4J427)
Please provide the full name of the contact person for this request.
Preferably the end user reporting the issue. Being unable to reach this contact will cause a delay in service.
Please provide an email address for the contact for this request, we will use this email for confirmation and to send you instructions or other materials relating to your issue
Please provide a direct phone number for us to contact.
Please Note: Our general call back time is within one hour, please make every effort to have the provided number monitored for the next hour as having to leave a voice mail will delay our response to you.
Be as accurate as possible as this will help us identify the issue accurately before we call you.
Please check any and all boxes related to your current issue
Please enter the error message or code that is displayed.
If more than one please put them all as this will help us identify the issue before we dispatch a technician
Rebooting the device tends to resolve many issues we have seen reported.
Please make sure you have fully power cycled the device before submitting your service request below.
If you are getting lines on copies please clean your slit glass before submitting
Removing the current paper ream, fanning it and making sure the guides are tight resolves many issues we see reported.
Please make sure you have fully reloaded paper back in the device before submitting your service request below.
Faxing Issues may need to be addressed by your local phone provider.
Our machines are intended to fax on a dedicated analog phone line only.
Please try multiple destinations before submitting a ticket, we are only able to help troubleshoot our device only, if you feel this error is caused on the other end please call them directly.
Please type Yes and continue if you would still like us to come out and are ok with this being a chargeable service call if determined it is not a machine issue.
Rebooting the computer fully tends to resolve many issues.
Please make sure you have fully power cycled the computer before submitting your service request below.
Please have administrator rights or your IT people available as we will need credentials to get this issue resolved
Please check your spam, junk or clutter folders before submitting a ticket if you have not done so already
Please enter your fax number and we will send you a test fax